If you would like to obtain a copy of your receipt, please contact info@istore.co or call us at 1-888-995-5994.

You may cancel your order if it has not yet been processed for shipping. Orders are normally processed after 12pm EST, after which point it may be no longer possible to cancel an order. 

For more information or to cancel an order please call 1-888-995-5994 or email info@istore.co. 

Once we receive the product back, your credit will be processed and automatically applied to your credit card within 2 days. Please note that, depending on your credit card company, it may take up to 30 days after your credit is applied for it to post to your account.

We ship to locations across the USA and Canada. Certain exceptions may apply. 

Once your order is placed you will receive a confirmation email. You order is then processed and shipped within 3 business days out of Ontario, Canada. The standard shipping option will arrive in 1 to 7 days. 

Please allow for one extra day of processing if your order was submitted past 12pm EST. 

For orders placed during the holiday season, please allow an extra day of processing as we receive a higher volume of orders.

Once your order has shipped, you will receive a shipping confirmation email with your tracking information. The shipping confirmation email will contain a tracking link.

If you wish to return an online purchase you must do so within 30 days of receiving the product*. Please note that all returned products must be in their original condition; all original packaging, product manuals, accessories, warranty information and peripherals must be intact. Additionally, items and packaging must be free from damage and in “like-new” condition.

To make a return or exchange contact us at 1-888-995-5994 or info@istore.co to obtain an RMA (Return Merchandise Authorization) number via email. To help resolve your request faster, make sure to provide your order number and shipping information.

Important: products returned without an RMA number will not be accepted.

All original packaging, product manuals, accessories, warranty information and peripherals must be intact. Items and packaging must be free from damage and in “like-new” condition.

Refunds will be made using the same payment method as the original purchase.

Cash Refunds over $50 will be made via check within 10 business days from our corporate office.

Credit card purchases will be issued a refund using the original card. Please allow 7-10 business days for processing of your credit.

Purchases made from our Smart Kiosks have a 14 day return policy on all products and they can not be returned at any iStore Location.

There are no returns or exchanges on open Apple or Beats products, final sale items, open box or clearance items. 

For hygienic reasons, in-ear headphones that have been opened cannot be returned or exchanged. 

Shipping fees are non-refundable.

Charging devices, batteries, cables, voltage converters, travel adapters, memory cards, flash drives and screen protectors cannot be returned.

Defective items within the 30-day policy may be returned or exchanged for a new item, provided the original packaging and receipt are intact.

Outside of the 30-day return policy window, defective items should be returned directly to the manufacturer.

Charging devices, batteries, cables, voltage converters, travel adapters, memory cards, flash drives and screen protectors cannot be returned.