Refund policy
Online Return Policy
General Policy
If you wish to return a purchase you must do so within 30 days of receiving it as long as the products are in their original condition.
There is a 15% restocking fee for returns of items in resellable condition, and you are responsible to ship item back to us at your cost.
For purchases between November 24th and December 15th, We extend our return period to 45 days.
Order cancellations between the holiday promotions are not accepted.
Returns can be processed by contacting customer service 1-888-995-5994 or via email Info@iStore.co or use our online support form.
To process your request quicker please ensure to provide us your order number and complete shipping information.
We will send you an RMA (Return Authorization Number) via email with warehouse shipping details.
(Important: products received at our warehouse without an RMA number will not be accepted)
Enclose your products in adequate packaging to ensure safe delivery and ship them to us using the address provided with your RMA number.
It is highly recommended to use a shipping service with tracking option to have a POD (Proof of Delivery).
Refunds will be credited to the original method of payment.
Non-Refundable Items
For hygienic reasons, in-ear headphones that have been opened cannot be returned or exchanged.
Items not in original state (eg missing parts, damaged or missing packaging).
Shipping fees are non-refundable.
Defective Items
For all iStore branded products, defective items are accepted within the 1 year warranty period from the invoice date. Please contact us directly for replacements.
For non-iStore branded products, if your product purchased is defective and it is past the 30 days of purchase please contact the product manufacture directly for support.
If at any time you are not satisfied or need further assistance with the process please contact customer support at the number 1-888-995-5994 or email us at info@istore.co.
Receipt Request
If you would like to obtain a copy of your receipt, please contact info@istore.co or call us at 1-888-995-5994.
We reserve the right to deny any return if the conditions of this return policy are not met.
For all other questions or concerns please contact our head office at info@istore.co or call us at 1-888-995-5994.
Instore Return Policy
General Policy
All returns or exchanges can be done within 30 days of purchase and must be accompanied by the original store receipt.
Unopened Apple and Beats products must be returned within 14 days of purchase.
Returns for full refund can be done at the original store of purchase or by contacting customer service (info@istore.co).
If returns are done at an iStore that was not the store of purchase, exclusions may apply. Returns can only be made in the country of purchase.
Purchases made from our Smart Kiosks have a 14 day return policy on all products and they can not be returned at any iStore Location.
Refunds / Exchanges
All original packaging, product manuals, accessories, warranty information and peripherals must be intact.
Items and packaging must be free from damage and in "like-new" condition.
Refunds will be made using the same payment method as the original purchase.
Cash refunds over $50 will be made via check within 10 business days from our corporate office.
Credit card purchases will be issued a refund using the original card. Please allow 7-10 business days for processing of your credit.
Non-Refundable Items
There are no returns or exchanges on open Apple or Beats products, final sale items, open box or clearance items.
For hygienic reasons, in-ear headphones that have been opened cannot be returned or exchanged. Shipping fees are non-refundable.
Charging devices, batteries, cables, voltage converters, travel adapters, memory cards, flash drives and screen protectors cannot be returned.
Defective Items
Defective items within the 30-day policy may be returned or exchanged for a new item, provided the original packaging are intact and accompanied by the original receipt.
Outside the 30-day return window, defective items should be returned directly to the manufacture.
Receipt Request
If you would like to obtain a copy of your receipt, please contact info@istore.co or call us at 1-888-995-5994.
We reserve the right to deny any return if the conditions of this return policy are not met.
For all other questions or concerns please contact our head office at info@istore.co or call us at 1-888-995-5994.