iStore Support — Privacy Policy
Last updated 20 August 2026
iStore Support is a private workplace application distributed by iStore Victoria Inc to store staff through Apple Business Manager. It is installed on company-managed iPads and iPhones and is not available to the general public. It is used with company accounts and company store mailboxes; it is not intended for personal accounts or personal email addresses.
What the app collects
| Information | Why |
|---|---|
| Your name | Entered by you when raising a support request, so the helpdesk knows who asked and can reply to the right person. |
| A work email address | Used to reply to your request. This is your store's shared mailbox, pre-filled from your store's configuration. Personal email addresses are not used with this app. |
| The text of a support request | The topic, subject and description you write are sent to the helpdesk. |
| Photographs you take in the app | Compliance photographs are uploaded to your store's folder on iStore Victoria Inc's document server as evidence of a completed task. |
| Store number and device identifiers | The store number, the device's management identifier and the Apple Push Notification token are sent so notices reach the right store and the right device. |
| Which documents your store opens | When a planogram or floor plan is opened, the app records the store number and the date. This confirms that documents reached the stores. It records the store and the day only — not which individual opened it, and not how long they looked. |
Where it goes
All of the above is sent only to servers operated by iStore Victoria Inc. Notifications are delivered by Apple's Push Notification service, which receives a device token and the text of the notice in order to deliver it.
The app contains no advertising, no analytics services and no third-party software development kits. Nothing is sold, and nothing is shared with any other company.
Tracking
The app does not track you. No information is combined with data from other companies, and none of it is used for advertising or measurement.
How long it is kept
Support requests, compliance photographs and document records are retained for two years, in line with iStore Victoria Inc's record-keeping policy. Device registrations are removed when the device is unenrolled from management or the app is removed.
Your choices
Because this is a workplace tool on company-owned equipment, the information described above is collected as part of your work duties. Photographs are only taken when you choose to take them, and support requests are only sent when you choose to send them. Notifications can be turned off in iOS Settings, although you will then miss operational notices.
Access and deletion
To ask what information is held about you, or to request correction or deletion, contact privacy@istore.ca. Requests are handled in accordance with applicable law in Canada.
Children
The app is provided to employees for work purposes and is not directed at children.
Changes
If this policy changes, the revised version will be published at this address and the date above updated.
Contact
iStore Victoria Inc
3981 Boulevard St Laurent, Suite 300
Montreal, QC, H2W1Y5, Canada
privacy@istore.ca