IMPORTANT RECALL SAFETY NOTICE

Voluntary Recall of iStore Magnetic Wireless Power Banks, (IST-09991/W05 model only) Sold from February 2023 through May 2025

Model/SKU Number

IST-09991/W05

UPC Number

7-76704-09991-5

IMPORTANT RECALL SAFETY NOTICE

Voluntary Recall of iStore Magnetic Wireless Power Banks, (IST-09991/W05 model only) Sold from February 2023 through May 2025

Model/SKU Number

IST-09991/W05

UPC Number

7-76704-09991-5

IMPORTANT RECALL SAFETY NOTICE

Voluntary Recall of iStore Magnetic Wireless Power Banks, (IST-09991/W05 model only) Sold from February 2023 through May 2025

Model/SKU Number

IST-09991/W05

UPC Number

7-76704-09991-5

iStore Magnetic Wireless Power Bank Recall Frequently Asked Questions

The lithium-ion battery in the recalled power banks can overheat and ignite while charging, posing fire and burn hazards to consumers.

Consumers should immediately stop using the recalled wireless portable power banks and fill out the online form on the firm’s website at https://istore.co/pages/battery-recall or https://www.tomauri.com/pages/battery-recall. A purchase receipt will be requested but will not be required to participate in the recall. Consumers should immediately dispose of the power banks in accordance with local and state hazardous waste disposal regulations. Consumers should not attempt to return the product.

If you have any questions or require additional information, please contact iStore Customer Service at 1-800-268-4049 or visit https://istore.co/pages/battery-recall.

U.S.Consumer Product Safety Commission – Fast Track Recall with Health Canada

Release Date: July 10, 2025

Release Number: 25-DRAFT FOR CLEARANCE  6-26-25 

iStore Magnetic Wireless Power Banks Recalled Due to Fire and Burn Hazards; Imported by Tomauri 

Consumers should immediately stop using the recalled wireless portable power bank and go to the firm’s website to participate in the recall. Consumers will be asked to fill out an on-line form and submit two photographs; one should be the front of the power bank with the word “Recalled” on it and write the date in permanent marker. The second photograph should have the model number on it which is located on the back of the power bank. Then upload the photos to the firm’s website at https://www.tomauri.com/pages/battery-recall or contact us via https://istore.co/pages/battery-recall. A purchase receipt will be requested but will not be required to participate in the recall. Consumers should immediately dispose of the power banks in accordance with local and state hazardous waste disposal regulations.

Consumer Contact: iStore toll-free at 800-268-4049 from 9 a.m. to 5 p.m. ET Monday through Friday or by email at recall@istore.ca or online at https://istore.co/pages/battery-recall and https://www.tomauri.com/pages/battery-recall or go to http://www.tomauri.com and click on “Recalls” at the bottom of the page.

Recall Details

Units: About 8,520 (In addition, about 6,400 were sold in Canada)

Description: This recall involves iStore Magnetic Wireless Power Bank, 5000 mAh portable charger. Only model number IST-09991 / W05 power banks are included in the recall. The iStore logo is engraved on the front side of the power bank, and the model number is printed on the back, as shown in the photos below. Some units may also have the word “iStore” printed above the model number.

The power banks are compatible with various mobile devices and measure 3 inches by 2 inches by 0.25 inches, weighing around 3.2 ounces. The product was sold with a USB-C to USB-C cable that measures about 12 inches long.

Note: Do not throw this recalled lithium-ion battery or device in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire.

Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact that office ahead of time and ask whether they accept recalled lithium-ion batteries. If it does not, contact your municipality for further guidance.

Incidents/Injuries: The firm has received three reports of the wireless power banks overheating and exploding while they were charging, including one incident that resulted in a minor burn to the victim’s arm. The firm received reports of property damage of about $15,000.

Sold at: Vending machines located in various airport locations nationwide and online at iStore.co from February 2023 through May 2025 for between $45 and $65.

Importer: Tomauri Inc., of Ontario, Canada

Manufactured in: China

Notes: Health Canada's press release is available at:

Fast Track Recall

Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.

About the U.S. CPSC

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury associated with the use of thousands of types of consumer products.

Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Since the CPSC was established over 50 years ago, it has worked to ensure the safety of consumer products, contributing to a decline in injuries associated with them.

Important: Federal law prohibits any person from selling products subject to a Commission-ordered recall or a voluntary recall undertaken in consultation with the CPSC.

For Lifesaving Information: