IMPORTANT RECALL SAFETY NOTICE
Voluntary Recall of iStore Magnetic Wireless Power Banks, (IST-09991/W05 model only) Sold from February 2023 through May 2025
Model/SKU Number
IST-09991/W05
UPC Number
7-76704-09991-5
IMPORTANT RECALL SAFETY NOTICE
Voluntary Recall of iStore Magnetic Wireless Power Banks, (IST-09991/W05 model only) Sold from February 2023 through May 2025
Model/SKU Number
IST-09991/W05
UPC Number
7-76704-09991-5
IMPORTANT RECALL SAFETY NOTICE
Voluntary Recall of iStore Magnetic Wireless Power Banks, (IST-09991/W05 model only) Sold from February 2023 through May 2025
Model/SKU Number
IST-09991/W05
UPC Number
7-76704-09991-5
iStore Magnetic Wireless Power Bank Recall Frequently Asked Questions
Why is the firm conducting this recall?
We are conducting this voluntary recall to keep our customers safe and to prevent potential injuries.
How is the firm conducting this recall?
We are removing the recalled products from stores and requiring consumers to discard the product to receive a full refund. Please do not attempt to return the product.
How can I tell if my product is affected by the recall?
This recall involves iStore Magnetic Wireless Power Bank, 5000 mAh portable charger. Only model number IST-09991 / W05 power banks are included in the recall. The iStore logo is engraved on the front side of the power bank, and the model number is printed on the back. Some units may also have the word “iStore” printed above the model number.
How do I participate in the recall?
You should immediately stop using the recalled wireless portable power bank and go to the firm’s website to participate in the recall. You will be asked to submit two photographs by email to recall@istore.co:
- A photograph of the front of the power bank with the word “Recalled” on it and write the date in permanent marker.
- A photograph of the back of the power bank showing the power bank’s model number.
A purchase receipt will be requested but will not be required to participate in the recall. You should immediately dispose of the power banks in accordance with local and state hazardous waste disposal regulations. Please do not attempt to return the product.
You can also contact iStore Customer Service at recall@istore.co or via phone toll-free at 1-800-268-4049 Monday to Friday 9am to 5pm ET.
What is the problem with my iStore Magnetic Wireless Power Bank?
In certain circumstances, the lithium-ion battery in the recalled power banks can overheat and ignite while charging, posing fire and burn hazards to consumers. In an effort to eliminate this hazard, we are conducting a voluntary product safety recall.
My product appears to be okay. Can I continue to use it?
No. Even if your product appears to be safe, we are asking all customers to stop using the product immediately, dispose of the product in accordance with local and state hazardous waste regulations, and participate in the recall by contacting the company to receive a full refund. It is illegal to sell a recalled product. Please do not attempt to return the product.
I no longer have the receipt for the product. Can I still participate in the recall?
Yes. A purchase receipt will be requested but will not be required to participate in the recall.
Will I receive a refund for the product?
Yes. You will receive a full refund for the purchase price of the product, plus postage. You can choose to receive the refund by check or PayPal.
How long will it take to receive the refund?
We expect to process your refund within 5 business days.
Will I be able to repair the product myself?
No. Please immediately dispose of the product in accordance with local and state hazardous waste disposal regulations and contact us for a free refund. Please do not attempt to return the product.
The lithium-ion battery in the recalled power banks can overheat and ignite while charging, posing fire and burn hazards to consumers.
Consumers should immediately stop using the recalled wireless portable power banks and fill out the online form on the firm’s website at https://istore.co/pages/battery-recall or https://www.tomauri.com/pages/battery-recall. A purchase receipt will be requested but will not be required to participate in the recall. Consumers should immediately dispose of the power banks in accordance with local and state hazardous waste disposal regulations. Consumers should not attempt to return the product.
If you have any questions or require additional information, please contact iStore Customer Service at 1-800-268-4049 or visit https://istore.co/pages/battery-recall.
U.S.Consumer Product Safety Commission – Fast Track Recall with Health Canada
Release Date: July 10, 2025
Release Number: 25-DRAFT FOR CLEARANCE 6-26-25
iStore Magnetic Wireless Power Banks Recalled Due to Fire and Burn Hazards; Imported by Tomauri
Consumers should immediately stop using the recalled wireless portable power bank and go to the firm’s website to participate in the recall. Consumers will be asked to fill out an on-line form and submit two photographs; one should be the front of the power bank with the word “Recalled” on it and write the date in permanent marker. The second photograph should have the model number on it which is located on the back of the power bank. Then upload the photos to the firm’s website at https://www.tomauri.com/pages/battery-recall or contact us via https://istore.co/pages/battery-recall. A purchase receipt will be requested but will not be required to participate in the recall. Consumers should immediately dispose of the power banks in accordance with local and state hazardous waste disposal regulations.
Consumer Contact: iStore toll-free at 800-268-4049 from 9 a.m. to 5 p.m. ET Monday through Friday or by email at recall@istore.ca or online at https://istore.co/pages/battery-recall and https://www.tomauri.com/pages/battery-recall or go to http://www.tomauri.com and click on “Recalls” at the bottom of the page.
Recall Details
Units: About 8,520 (In addition, about 6,400 were sold in Canada)
Description: This recall involves iStore Magnetic Wireless Power Bank, 5000 mAh portable charger. Only model number IST-09991 / W05 power banks are included in the recall. The iStore logo is engraved on the front side of the power bank, and the model number is printed on the back, as shown in the photos below. Some units may also have the word “iStore” printed above the model number.
The power banks are compatible with various mobile devices and measure 3 inches by 2 inches by 0.25 inches, weighing around 3.2 ounces. The product was sold with a USB-C to USB-C cable that measures about 12 inches long.
Note: Do not throw this recalled lithium-ion battery or device in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire.
Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact that office ahead of time and ask whether they accept recalled lithium-ion batteries. If it does not, contact your municipality for further guidance.
Incidents/Injuries: The firm has received three reports of the wireless power banks overheating and exploding while they were charging, including one incident that resulted in a minor burn to the victim’s arm. The firm received reports of property damage of about $15,000.
Sold at: Vending machines located in various airport locations nationwide and online at iStore.co from February 2023 through May 2025 for between $45 and $65.
Importer: Tomauri Inc., of Ontario, Canada
Manufactured in: China
Notes: Health Canada's press release is available at:
Fast Track Recall
Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
About the U.S. CPSC
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury associated with the use of thousands of types of consumer products.
Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Since the CPSC was established over 50 years ago, it has worked to ensure the safety of consumer products, contributing to a decline in injuries associated with them.
Important: Federal law prohibits any person from selling products subject to a Commission-ordered recall or a voluntary recall undertaken in consultation with the CPSC.
For Lifesaving Information:
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- Report a dangerous product or a product-related injury on www.SaferProducts.gov.
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800-638-2772 (TTY 301-595-7054). - Contact a media specialist.
